T&C

Terms & Conditions

* By purchasing from Anna Mac Designs, you are agreeing to the T&C’s on this page *

Processing & Postage:

Your items will be packaged and posted within 5 business days of purchase.

We offer a shipping flat rate of $3.50 to all Australian orders without tracking. We cannot be held accountable for the time Australia Post takes to deliver your earrings. From past experience, orders should take between 2-8 days after it has been shipped. However, Australia Post lists their standard service as 2-20 days.

Tracked and express postage can be added at an additional charge. This does not change or speed up the processing and packing time of your order.

We cannot be held accountable for any packages lost in the mail if you choose the “no tracking” option. For peace of mind, we suggest opting for a tracking option to ensure safe delivery.

If your parcel is returned to us due to incorrect postage address or failure to collect from the post office, it is the customer’s duty to pay to have the items re-sent.

Packaging:

Anna Mac Designs is plastic-conscious in our packaging. Your order will be shipped in a flat mailing cardboard box, dimensions 180x100x16mm. This allows the shipping cost to be kept at a minimum as the package can be sent as a “large letter”. Earrings will come with a rubber stopper on each of the backs to avoid bending or snapping. We encourage you to re-use the box and packaging where possible.

Returns:

We do not offer refunds or exchanges if you change your mind on a purchase. Please take the time to read the descriptions and look closely at the photos on the items. Each piece is one of a kind – the earrings in the photo are the ones you will receive! Contact me if you have any questions about a pair of earrings prior to purchase.

Refunds or exchanges will not be granted if you do not care for your earrings. Please read the “Care Instructions” page for more information.

We’re Not Indestructible:

Each pair of earrings is made with love and affection. We use durable materials of high quality over many months of testing and tweaking. However, keep in mind that your earrings will wear over time and they are not indestructible.

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